ALL SALE ITEMS ARE FINAL! NO REFUND ON SALE ITEMS. SEND US AN EMAIL REGARDING ANY ISSUE YOU HAVE WITH OUR PRODUCT.
So AS long as your item is in unused condition, we can set you up for a return or exchange, minus any shipping charges within 14 DAYS of you receiving the merchandise. All you’re on the hook for is the shipping back to our return address. Please see below for complete details.
GUIDELINES
- A return authorization request must be received within 14 DAYS of you receiving your order.
- Merchandise must not show any sign of being worn and be sent back in original condition with original tags intact and in its original packaging. We reserve the right to charge a restocking fee of 30%, if the product is not returned in it’s original condition.
- Please use a shipping service with tracking and also insure the return for it’s value. We are not responsible for any lost or mishandled returns due to shipping.
- After approval, item must be returned within 15 days to remain eligible.
- Original shipping charges are non-refundable.
- Customer is responsible for return shipping charges.
RETURN ADDRESS 901 Rio Grande NW Suite G-152, ALBUQUERQUE NM 87104
PROBLEMS WITH RECEIVED ITEMS
If you are not happy with the products you have received, contact us at Visionairestyles@gmail.com, and we will help resolve any issues.
If you received a broken/faulty/wrong item, include a photo of the defect/product, your order number, and a short explanation of the issue in your email.
HAVEN’T RECEIVED ITEMS WITHIN THE ESTIMATED DELIVERY TIME
If you have not received your order within the estimated delivery time for your country, send us an email, and we will help resolve any issues.
In case you haven’t received your order within send an email at Visionairestyles@gmail.com and include your order number and a short explanation of the situation.
Please note that providing us with all the necessary information for shipping and delivering the order is always the responsibility of the customer. If the order cannot be delivered due to an incorrect address, the order cannot be refunded or resent.
Sometimes, the carrier or postal company may leave the package for the recipient to pick up from their nearest facility. The package will be available for pick up for a while, and if it isn’t collected, it gets returned. If you haven’t collected your package in time and it gets returned, please send us an email, and we will resend it to you again. If you still don’t pick up the package and it gets returned again, a refund won’t be issued.
CUSTOMS, DUTIES, TAXES & FEES
Taxes and VAT are included in the prices when ordering from the United States, European Union, Norway, Switzerland, Iceland, United Kingdom, Ukraine, Australia, Canada, South America, Asia, Africa, and Mexico.
Any additional charges, taxes, or brokerage fees by your local government are the responsibility of the recipient.
Keep in mind that there is a small chance that you will get charged VAT or duties; however, if you do get charged, we cannot be responsible for these fees in any way, as we do not receive any of this money. The funds go exclusively to your government. The last thing we would want is for our customers to be charged extra. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.
If your situation wasn’t mentioned in our refund policy, make sure to send us an email at Visionairestyles@gmail.com, and we will help you resolve it as soon as possible!